Reolink RLK8-410B4-5MP after a year: good video, a few quirks
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Customer's headline
Good product, great support - Not a compensated post
I have had this for a a little over a year now and here is what I have found with this product. Number 1, support, I reached out via email for a playback issue, and support contacted me right back the next day with a fix, just a firmware update, told me exactly where to get the fix, how to install the fix and followed up after all that to make sure I was working and satisficed. Big bonus for the support, not many companies do that any more. So, the good stuff, the unit is quiet, it is POE for the cameras when they are plugged in directly and the video quality is really good, good enough I can *almost* read tags from 30 yards away on passing cars. The cameras stream well to the app, the playback and record features are easy to use. The app does tend to be flaky when running on an Amazon Fire tablet, but that has a lot to do with the crappy OS on the Fire tablet, on my phone they are great, I just like a bigger screen when working on it. The newest firmware fixed the Adobe Flash issue on Web browser viewing, it uses HTML5 now and works in all the browsers I have tried, Chrome, Firefox, Opera, Brave, etc... I included some images from a couple of the cameras daytime and nighttime. The bad... the clock apparently can't use NTP, so if you want the correct time and date, you have to jump into the NVR on the APP to sync your phone time with it, not a big deal, but I wasn't aware of it so my recording time was off after the recent DST change. The windows client isn't great, no zoom functionality on the Windows client which is a hassle, especially when you have the 5MP, but no zoom. Zoom works fine on the Android app. I get motion triggers when the wind blows or a cloud passes by in view, so I had to disable the alerts,. it was alerting all the time. As you can see from the night time shots, if you have it to close to a wall, the IR blinds the camera, not sure what can be done about that, except to keep it away, but I have some tight sightlines I need to get, so I have to deal with that. These things will attract spiders like crazy, dunno why, but I am constantly having to sweep the cobwebs off them. Overall, I am pretty impressed with the whole setup, it is easy, decent quality, affordable, and good support. I would recommend for a home user to keep an eye on stuff. For the price, it is probably the best I have used.
A low rating is an unfortunate reality
Great system and even better Custom Service support
Great overall but good luck if you need to mount it on a surface that isn't perfectly flat
Good image width and resolution. Poor dynamic range and backlight correction.
Excellent Picture Quality.
Beautiful heavy velvet curtains with problematic tiebacks